AFTER-SALES SERVICE AGENT

After-Sales Service Representative

Portes et Fenêtres Verdun is a well-established Quebec family-owned company that has been in business since 1967 and is recognized for the quality of its products and customer service. We specialize in the manufacturing, sale, and installation of doors and windows, with several locations throughout the Greater Montreal area and a manufacturing facility located in Saint-Bruno-de-Montarville.

Join a Quebec-based SME where expertise, employee commitment, and customer satisfaction are at the heart of our priorities.

What We Offer

• Temporary contract with the possibility of extension based on business needs
• Daytime schedule, Monday to Friday
• Part-time position (approximately 25 hours per week)
• Immediate start
• Full training provided
• Welcoming team and collaborative work environment
• Free on-site parking

Your Role

The After-Sales Service Representative provides high-quality customer service by responding to customer inquiries following the sale and installation of their doors and windows. The representative acts as the first point of contact for customers and works closely with the After-Sales Service Coordinator.

• Respond to customer calls, emails, and service requests
• Gather the information required to open a service file
• Listen to customer concerns and explain service procedures
• Provide courteous and professional follow-up with customers
• Prepare files and the necessary documentation
• Complete administrative follow-ups requested by the Coordinator

Qualifications

• Strong customer service skills (essential)
• Excellent administrative accuracy and attention to detail
• Strong organizational skills
• Ability to manage multiple files simultaneously
• Good proficiency with computer tools (Microsoft Office, ERP systems)
• Team-oriented and collaborative mindset
• Proficiency in French, both spoken and written
• Knowledge of English to serve English-speaking customers