Privacy policy

In the interests of complying with the legal regulations governing personal data protection and privacy, PORTES ET FENÊTRES VERDUN wishes to exercise complete transparency regarding how we manage your personal information. Therefore, the following provisions will apply each time you visit any part of our website.

Scope and application

This privacy policy applies to all of the personal information our dealership gathers from or generates regarding our clients and other persons with whom we do business (including potential clients). From the first moment you do business with PORTES ET FENÊTRES VERDUN, whether by participating in a promotion or sweepstakes or engaging in any other interaction with our dealership, you are protected by the rights and guarantees established in this privacy policy and you accept and agree to your obligation to observe the terms hereof.

This privacy policy also governs any personal information that our dealership gathers from visitors to our websites and explains how we use and disclose that information.

For purposes of this privacy policy, the term “personal information” encompasses all personally identifiable information, including your banking and credit information, your invoice records, your identity and all information related thereto, your IP address, your user credentials, and metadata (whenever such information makes it possible to identify you personally). Any information that has been aggregated, and therefore cannot be associated with a specific person, is not considered personal information for purposes of this policy.

Collection and use of personal information

Most of the information that PORTES ET FENÊTRES VERDUN collects on you is gathered from you directly and with your consent, when required by law, for example, in the following situations: online requests for appointments, estimates on a vehicle, the purchase or lease of a vehicle, sweepstakes entries, questionnaires, surveys, promotions and offers for various personalized services, such as warranties, vehicle service and maintenance, and other related services. With your consent, we may also gather your personal information from third parties. In the context of a purchase, for example, we may consult an independent credit reporting agency. PORTES ET FENÊTRES VERDUN also gathers personal information in the following ways:

• Through Google Analytics: Google Analytics enables us to obtain information on the activities linked to our website, including page views, traffic sources and time spent on the website. This information is anonymized and transmitted in the form of statistics.
• Through Google Ads: we use Google Ads Remarketing to advertise our dealership on the internet and to display advertisements on third-party websites (including Google) to people who have previously visited our website. Google Ads Remarketing installs a cookie on your browser in order to display targeted advertising corresponding to the parts of our website you have viewed. This cookie does not identify you or provide access to your computer or mobile device.

Generally, our dealership gathers personal information from our clients and other people with whom we do business and subsequently uses the information for the following purposes:

• To establish, consolidate and maintain business relations with our clients and other people with whom we do business
• To create and manage the accounts of our clients and to respond to the requests of our clients and providers
• To provide the products and services we offer, to receive the products and services we request and to ensure that all of the transactions are performed correctly
• To verify the identity and maintain the confidentiality of the clients who communicate with our dealership by telephone, electronically or by other means
• To conduct market research, to provide internal training and to perform quality assurance
• To determine or verify, as necessary, the credit of those who use or wish to acquire a product or service offered by our dealership
• To comply with applicable laws and regulations and to fulfill the contractual requirements related to the products and services we provide to our clients
• To understand and evaluate the changing interests, desires and needs of our clients
• To improve our current products and services and to develop new ones
• To offer personalized products and services and to recommend products and services to our clients
• To conduct studies (subject to clients’ right to withdraw their consent) on the quality of our products, services or customer service, or to offer clients other products and services that may interest them and that, in our judgment, respond to our clients’ changing needs

In the case of applications for employment at PORTES ET FENÊTRES VERDUN, the personal information that is provided will be used for purposes of recruitment or professional development or to inform the applicant of an available position. Except as permitted by law, our dealership will not gather or use personal information for any other purpose without your consent.

Customer consent

The consent of the people affected by the collection, use or disclosure of personal information is obtained by PORTES ET FENÊTRES VERDUN in various ways: in person or through written documents, such as agreements, repair orders, welcome packages, printed or electronic communications, and forms, including those used to purchase or lease vehicles. The consent that our dealership requests may vary according to the sensitivity of the personal information, people’s reasonable expectations and the criteria and regulations established by law.

By subscribing to one of our services or by submitting information in relation to the purchase or lease of our products and services, you are giving us your consent to gather, use and disclose your personal information as stipulated in this privacy policy. Furthermore, by visiting and using our website, you agree to be protected and bound by this privacy policy.

Under certain exceptional circumstances, we may gather, use or disclose your information without your consent:

• If it is clearly in your best interests and your consent cannot be obtained in a timely manner, for example, in the event of an emergency, if your life, health or security are in jeopardy, or if obtaining your consent is impossible or impractical for legal, medical or security-related reasons
• If the information is gathered, used or disclosed to detect, prevent or rectify fraudulent activity, the violation of an agreement or any other illegal activity and obtaining consent could contravene the objectives of collecting the information
• If the information is necessary in order to collect on a debt
• If the information is necessary in order to comply with a warrant, subpoena or other court order, or if a law or a competent regulatory authority requires or permits obtaining the information

Right to withdraw consent

Subject to any applicable legal or contractual restrictions, upon providing reasonable notice, you may withdraw your consent at any time, particularly with regard to the following:

• Email marketing and telemarketing communications and communications related to quality control. You may request our dealership to refrain from using your personal information to promote new or additional products and services that may interest you, and you may refuse to accept email or telephone communications from our dealership in relation to quality control.
• Electronic communications for commercial purposes. You may opt out by clicking on the Unsubscribe link at the bottom of the email communications. Please note that, even if you unsubscribe from promotional messages, we may still communicate with you to notify you of important information regarding your account or for other purposes permitted or required by law (for example, reminders).

Disclosure of your personal information

We may make your personal information available to third parties or service providers in order to fulfill the objectives for which the information was gathered or in compliance with this privacy policy. We will not sell or lease your personal information to any third party, nor will we exchange it with any third party. However, we may disclose your information, as permitted by law, under the following circumstances:

• To subcontract certain services to external providers. We may call on service providers, including affiliated companies, to provide services on our behalf. These providers may be individuals or organizations that we have selected to perform certain tasks in the name of our dealership. We will provide only such information as is necessary in order for them to provide the required services. These parties are prohibited from using the information for any purposes other than those for which the information was entrusted to them. These service providers may not, in turn, disclose the information to any other third parties.
• To comply with legal requirements. Our dealership may at times be obligated to disclose personal information in order to comply with a law, regulation, court order, subpoena, search warrant, administrative investigation or other legally valid request. We may also disclose the information to our accountants, auditors, agents and attorneys in order to protect or enforce our rights. Furthermore, we reserve the right to alert law enforcement agencies as to any activity we deem in good faith to be in violation of the law. We may disclose certain personal information if we have reasonable grounds to believe that doing so is necessary in order to protect the rights, assets or security of other people or ourselves, in accordance with the law.
• To perform commercial transactions. We may disclose personal information to a third party in the context of a sale, a merger or corporate restructuring, a transfer of commercial activities or assets, or a process related to financing a portion of our business activities. However, we require the party receiving the information to observe the provisions of this privacy policy and to use and disclose your personal information exclusively in the manners established herein.

Third-party websites

This privacy policy solely governs the use and disclosure of personal information on the part of PORTES ET FENÊTRES VERDUN. Other websites you may access through our website have their own privacy policies and practices with regard to the collection, use and disclosure of personal information. We urge you to read the privacy statements on these third-party websites before transmitting any information, accepting any offers or participating in any promotions.

Transferring personal information outside of Canada

In some cases, the personal information we manage may be transferred, processed or stored outside of Canada and, consequently, may be available to the administrative authorities in those countries by virtue of their national legislation. PORTES ET FENÊTRES VERDUN strives to protect this personal information through contracts requiring these third parties to respect the confidential nature of the information, to adopt appropriate security procedures and to implement protective measures that are at least equivalent to those employed by our dealership.

Security of personal information

We utilize reasonable safeguards to protect your personal information against unauthorized access. PORTES ET FENÊTRES VERDUN has implemented security measures of an administrative, technical and physical nature in order to ensure that your personal information is protected.

Data storage

Personal information will be stored only for the period that is necessary in order to accomplish the objectives for which the information was gathered and for which consent was obtained, except in such cases as are prescribed or permitted by law. Any personal information that is not necessary for accomplishing the intended objectives, or those that are prescribed or permitted by law, will be destroyed, deleted or anonymized. Our dealership has implemented a method for storing and destroying personal information in such a way as to prevent unauthorized access.

If you have any questions or concerns regarding this policy or the personal information you have entrusted to us, or if you wish to file a complaint regarding the enforcement of this policy, you may contact the person or persons designated by our dealership to oversee compliance with this policy by sending an email to marketing@groupeverdun.com.

Modification of the privacy policy

Our dealership may update our policies and procedures at any time in order to comply with current rules and regulations, utilize new technologies or respond to the concerns of our clients. Any modifications made to our privacy policy will be displayed on our website.