CUSTOMER SERVICE CLERK

Portes et Fenêtres Verdun is a well-established Quebec family business founded in 1967, recognized for the quality of its products and service. We specialize in the manufacturing, sale, and installation of doors and windows, with multiple branches across the Greater Montreal area and a production facility located in Saint-Bruno-de-Montarville.

Join a growing Quebec-based SME where expertise, employee commitment, and customer satisfaction are at the heart of everything we do.

What We Offer

• Full-time position
• Day schedule: Monday to Thursday from 6:30 a.m. to 3:15 p.m. and Friday from 6:30 a.m. to 12:30 p.m.
• Additional attendance bonus of $1.50/hour
• Group insurance program, including telemedicine
• Group RRSP with employer contribution
• 5 weeks of vacation upon hiring
• Free breakfast and coffee every day

Your Role

The Customer Service Clerk acts as a central point of contact between production, logistics, sales representatives, sales offices, and customers. He/She ensures accurate order tracking, coordinates deliveries to job sites and retail locations, and communicates timelines proactively in order to deliver a consistent and professional customer experience while supporting internal operational efficiency.

Key Responsibilities

• Plan and coordinate deliveries and pickups at job sites in collaboration with production, shipping, and carriers
• Ensure deliveries meet specific job site requirements (dates, access, sequencing, constraints)
• Confirm delivery dates with customers and sales representatives
• Monitor daily production delay reports
• Follow up with production teams to obtain updates on order progress
• Quickly identify potential risks that may impact delivery timelines
• Update information in internal systems
• Communicate clearly, professionally, and proactively with customers regarding delays or changes in delivery dates
• Respond to customer inquiries regarding timelines, deliveries, order status, and logistics

Profile We Are Looking For

• Experience in customer service, logistics, or a manufacturing environment (a strong asset)
• Knowledge of the construction industry or doors and windows sector (an asset)
• Strong command of French, both spoken and written
• Comfortable with computer tools (ERP systems, Microsoft Office)
• Autonomous, detail-oriented, and responsible